Welcome to Solara Store, where we are committed to providing a reliable and convenient shopping experience. Below, we outline our policies to ensure transparency and protect your rights.


Return Policy


1. Health Notice

The following categories are not eligible for return or exchange, even in their original condition, unless they are damaged or were shipped in error:

  • Cosmetics, personal care products and perfumes
  • contact lenses
  • Electronic devices


2. Product Return Policy

  • 2.1 Damaged or defective products: The product must be in its original condition and unopened before the shipment is handed over to the shipping company.
  • Solara will bear the shipping costs if the fault is on our end.
  • After inspection and approval, the amount is returned to the original payment method.


2.2 Safe Products

  • Returns are accepted within 3 days of receipt, and the return period can be extended to 7 days for unopened products according to quality policies.
  • The products must be unused and in their original packaging.
  • The customer is responsible for shipping fees which will be deducted from the refund amount.
  • The refund will be issued to the same payment method only.


2.3 Refund Method

  • Mada/credit cards: The amount is refunded according to the period approved by the bank.
  • Cash on delivery means the customer is contacted for bank transfer.


3. Order Cancellation Policy: Cancellation by customer request

  • The order can only be cancelled after contacting the store.
  • The customer has the right to cancel the order before the shipment is handed over to the shipping company. If the shipment is canceled after the order has been executed, the product price will be refunded.

This only includes free shipping (even if shipping is free, an amount will be deducted for shipping within the Kingdom).


3.2 Cancellation due to unavailability:

  • If the product is unavailable after order confirmation, it will be automatically cancelled and a refund will be issued.


3.3 Partial order shipping:

  • When some items are out of stock, only available products will be shipped, and the remaining amount will be refunded.


3.4 Inventory discrepancies:

  • There may be temporary differences between the website and the actual stock, and we apologize for the inconvenience.
  • We are committed to refunding the affected amounts as quickly and transparently as possible.


Replacement policy


  • The product must be unused and in its original packaging.
  • The customer bears the shipping costs, unless there is an error on the part of Solara.


Discount Coupon Policy and Terms


5. Coupon Validity

  • Each coupon has a specific expiry date.
  • The coupon is automatically cancelled when the expiry date or the number of uses is exhausted.


6. Technical and computational errors

  • The store reserves the right to cancel any coupon or order if an incorrect discount was applied due to a technical error.


7. Modify or cancel the coupon

  • The store reserves the right to modify or cancel any coupon at any time without prior notice.


8. Special Restrictions and Conditions

  • The coupon is only used for orders that meet its conditions (category, value, etc.).
  • No more than one coupon may be combined in a single order without permission.
  • The coupon cannot be exchanged for cash or used in conjunction with other offers unless otherwise stated.


9. Tampering or misuse

  • The store reserves the right to cancel the order immediately if there is suspicion of coupon misuse.


10. Purchased coupons

  • The actual value of the coupon is applied as is.
  • In case of an incorrect application, the store has the right to cancel and correct the order.
Note: The store is not responsible for any unauthorized use of externally posted coupons.

Maintenance Policy

This policy applies to all electronic and technical devices sold through Solara, and is covered by the official agent's warranty for 24 months from the invoice date.

11. Warranty Period and Conditions

  • The warranty covers: manufacturing defects, electrical and electronic malfunctions.
  • Excludes: Damage caused by breakage, drops, water, or unauthorized modifications.


12. Maintenance Request Procedures

  • Contact customer service through branches or digital channels.
  • Fill out a form that includes the invoice number, a description of the fault, and attach the device with its accessories.
Note: Orders are not accepted without the actual delivery of the device.

13. Receiving and inspecting the device

  • A receipt notification with a tracking number is issued.
  • The device will be inspected within 3–5 working days.


14. Repair or Replacement

  • The device is repaired or replaced with an original part if possible.
  • If repair is not possible, it will be offered replacement with a similar device or a refund.


15. Time limits

  • Inspection: Up to 5 working days.
  • Repair or replacement: up to 14 working days.
  • The term can be extended with the client's consent.


16. Warranty Exclusions

  • Misuse or accidental damage.
  • Using non-original parts.
  • Failure to provide the defective device.


17. Customer Rights

  • Keep proof of purchase.
  • Keep the original accessories.
  • Update contact information as needed.

18. Policy Amendment

  • Solara reserves the right to modify this policy at any time, with updates posted on the official website.



Frequently Asked Questions

Q1: I received a damaged or defective product, what should I do? Please contact us within 48 hours of receiving the order, and send photos showing the defect or damage.

We will review the case and if the defect is confirmed, the following will be done:

  • Product exchange or full refund as you wish.
  • Solara covers all shipping costs.


Q2: Can I return a product if I don't like it?

Yes, if the product is intact, unused and in its original packaging, you can request a return within 3 days of receipt.

In this case, the customer bears the shipping fees.


Q3: Can I return a product I have used?

No, any product that has been opened or used cannot be returned or exchanged, except for products that show a clear manufacturing defect .


Q4: Are all products returnable?

Some products are non-returnable or non-exchangeable, namely:

  • Beauty and personal care products.
  • Perfumes.
  • Contact lenses.
  • Products that have been opened or used.
  • Products related to personal hygiene or quick consumption.
  • Any product that does not contain its original packaging or is missing one of its accessories.


Q5: When will I receive the refund?

  • The product is inspected within 10 to 15 working days of its arrival at our warehouses.
  • The amount will be refunded within 7 working days after the inspection is completed, and transferred to the same payment method.
  • In the case of payment upon delivery, the amount will be transferred via bank account after contacting you.


Q6: Can I cancel my order?

  • Yes, you can cancel the order if it has not yet been shipped.
  • If the order has been shipped, it cannot be cancelled, but you can refuse to receive it, and the value of the products will be refunded only minus the shipping fees.


Q7: Who bears the shipping costs in case of return?

  • In case of a mistake by the store or a defect in the product: we bear all the fees .
  • If the reason is a personal preference of the customer (such as not wanting the product): the customer bears the full shipping fees (round trip).


Q8: What should I do if I only receive part of my order?

If a product is unavailable, we will ship only the available product, and the amount of the unavailable product will be automatically refunded to the payment method used.


Q9: Can I exchange a product for a different color or type?

Yes, provided the product is in its original condition and unused. The customer is responsible for shipping costs unless the reason is an error on the part of the store.